Refund policy


Send item(s) to:

The Pink Cattle Co.

508 W. I-2

Ste 5

Pharr, TX 78577

Please include a note with the following information:

Name, E-Mail, Order Number, Item(s) Description, Reason for Return. If you do not include one of these with your return, it will delay the process.

Jewelry and handbags are NON REFUNDABLE. All sales are final. 

Refund Type: Store credit will be issued to the customer via a discount credit code for you to use on your next purchase.

 We do NOT offer exchanges. Credit is valid for 2 year from issue date. 

Time Frame: Items must be received back to our warehouse no later than 15 days from the date you received your order. Be sure to plan 5-7 days for transit time. Please use a tracking service when shipping back a return.

TO USE YOUR STORE CREDIT: We will email you your discount credit code once we receive your return and you can later use it towards your next purchase at checkout on our website or in store.

Original shipping fees are non-refundable & return shipping is the responsibility of the customer. 

Items discounted 30% or more will not be accepted as returns.

CLEARANCE & BLACK FRIDAY ITEMS - ALL SALES FINAL

Returns sent in that do NOT meet the above criteria are subject to a 35% restocking fee OR subject to invoicing you to be shipped back to you.

Please be sure to use a tracking service when shipping back a return. We are not responsible for lost packages when shipping back a return.

All items must be returned in NEW condition.  This means items must be unworn, unwashed, odor & pet hair free, must not have deodorant, make up, have tags on or food stains in order to be eligible for store credit. When returning shoes, please DO NOT return with tape & shipping labels stuck to the actual shoe box. The shoe box MUST BE returned in a mailing box or wrapped in paper. If any of the return items are found in the above conditions, we will return the item to you and you are required to pay the shipping. 

The Exceptions: Items in the "Clearance" section, anything discounted, scarves, belts, socks, hair accessories, earrings, swim wear and undergarments (bandeaus, bralettes, camis, etc) are final and cannot be returned.

 

 To be eligible for a return, your item must be unused and in the same condition that you received it.

Defective Items: If you believe you received a defective item you must notify us by Facebook message within three days of the delivery confirmation date, otherwise it is considered wear and tear. No exceptions. 

  • We are not responsible for damages to clothing caused by improper care or handling.
  • The exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. These situations do not qualify as defects, and the buyer will pay return shipping if a return to our warehouse.

 Incorrect or Missing Items: If you received your order and there is an item missing OR you received the incorrect item, you must inform us within 3 days of receiving your order.

CANCELLATION POLICY | Can I cancel or change my order?

Once your order is placed, orders can CAN NOT be changed, modified or cancelled after checkout. We work hard to ship your order as soon as humanly possible. You are welcome to return the item to us in accordance with our return policy.

SHIPPING

We ship through the USPS + UPS with a flat rate of $8.95.

SHIPPING TIME FRAME:  Orders normally ship in 3-5 business days. Please allow a few extra days for your packages to arrive and be mindful when ordering and needing an item by a certain date.

If an order is shipped from The Pink Cattle to an incorrect address that you as the customer provided, you as the customer will be responsible to repay for reshipping. We WILL NOT assume responsibility for invalid information given by the customer. We WILL NOT assume responsibility for lost or stolen packages.

    Lost/Stolen/Damaged Packages

    • If your tracking shows "delivered" and you have not received your package, The Pink Cattle IS NOT responsible. This issue must be resolved with the United States Postal Service or your local law enforcement.

    PROMO CODES OF ANY KIND MUST BE APPLIED DURING CHECKOUT. WE WILL NOT GO BACK AND APPLY DISCOUNT CODES TO ORDER ONCE THEY HAVE BEEN PLACED. NO EXCEPTIONS.

    Business hours are 12pm – 6pm Mon – Fri CST. 

    ALL MESSAGES received outside of those hours will be responded to during the following business day. 

    If you have any questions regarding our return policy please feel free to contact us through our main Facebook page via Messenger OR email (not both) thepinkcattle@yahoo.com.